Optimise Healthcare GroupPathway SOPs
Core procedures

C5Discharge

Owner
Admin sends. The clinician supplies the reason.
Trigger
A pathway completes, a warning expires and the Daily Brief decides to discharge, a patient is assessed and not diagnosed, or an anomaly arises.

Purpose

How a patient leaves the service, whether that is at the end of a pathway, through non-engagement, or for a one-off reason.

Procedure

  1. Confirm the discharge route: pathway complete, non-engagement (via C2 and the Daily Brief), no diagnosis given at assessment, or anomaly.
  2. For anomaly discharges - patient has moved out of area, patient does not want medication, or any other one-off reason - add to the discharge tab.
  3. Admin copies the reason from the clinician's notes into the discharge letter. Admin does not compose the clinical reason.
  4. Send the discharge letter to the patient and the GP.
  5. Record the outcome code and close the record (C6).
  6. Confirm the patient is removed from every active tracker they appear on - titration, obs, prescriptions, shared care, chase lists.

Fields recorded

NHS number · name · discharge route · reason (from clinician's notes) · date letter sent · date sent to GP · outcome code · removed from active trackers (Y/N)

Variations

No diagnosis - A patient assessed and not given an ADHD or autism diagnosis is discharged. No post-diagnostic follow-up is offered and any booked post-diagnostic appointment is cancelled.

Never-engaged new referral - Discharged directly at the end of C3. No Daily Brief review required.

Notes

  • Every discharge of a patient who has engaged with the service goes through the Daily Brief first. Only never-engaged new referrals bypass it.

Open points

  • Whether anomaly discharges take a different ICB outcome code from standard discharges.
  • Whether removal from active trackers is manually cross-checked, and by whom.

Flowchart