05Cancellation List

Purpose

Filling slots that come free at short notice with patients who have asked to be seen sooner.

Procedure

1. At the point of booking, ask the patient whether they want to go on the cancellation list. This is an explicit opt-in - patients are not added automatically.
2. When a slot comes free, work the cancellation list and start ringing.
3. Book the first patient who can take the slot.
4. Update the original appointment record and remove the patient from the cancellation list.
5. If the slot cannot be filled, record it.

Fields recorded

Patient · opted in (Y/N) · date added · slots offered · date booked · removed from list

Notes

• Patients must be asked specifically. Being on the waiting list does not put someone on the cancellation list.

Open points

• Whether ad-hoc follow-ups (06) take priority over cancellation-list patients when a slot opens.

Flowchart